- RETURN TERMS AND CONDITION
- All returned items must be in ORIGINAL PACKAGING AND NEW CONDITION, not washed or altered in any possible way, with product tags and labels still attached,
- Return date should be within 7 calendar days from courier delivery date. Signature proof of delivery can be easily monitored by using the order’s tracking number on www.dhl.com
CUSTOMIZED ITEMS cannot be returned due to their specific and unique sizing, unless a case of defect or incorrectly sent item is proven and these return instructions are to be followed.
- RETURN METHODS
SCHEDULED PACKAGE PICKUP is a special customer service, whereby we organize a timely and safe pickup of your return parcel via our partners from DHL from your door or elsewhere. To book this, likewise please contact us at firstname.lastname@example.org, providing your delivery information and mobile contact, strictly confidentially, so you can stay updated on all shipment details and receive the most prompt process with refund to follow!
If you decide to post with Registered Mail or International Courier per your choice and expense, make sure to request a full coverage tracking number, because in this case our team is not responsible and cannot guarantee delivery. Keep in mind excess value declaration increases chance of delays at Customs. Return Address:
BACHO KIRO 38 ,
III. PAYMENT REFUND TIMING
After we collect your return, please allow 1-3 business days for your enquiry to be processed and funds to be submitted back to the initial payment account in original perchase currency. PayPal and Bank transactions require up to 4 days to appear in statement, while Credit Card statements may need up to 10 days.
If you have not received a confirmation e-mail regarding your enquiry within 48 hours, regardless please do contact us again.